Warranty Administrator – Southampton
Are you someone who can ensure exceptional service and seamless warranty management for our luxury yacht clients? We are seeking a Warranty Administrator to join our esteemed yacht company. This role is ideal for someone with previous admin experience and a willingness to adapt and learn.
If you’re passionate about the yachting world, have a strong attention to detail, and enjoy ensuring clients receive top-notch service, we want to hear from you!
About the Role
In this role, you will serve as a crucial liaison between Sub Dealers, clients, and our internal teams, ensuring that all warranty processes are handled efficiently and to the highest standard. Your technical understanding of yacht repairs and maintenance will allow you to effectively manage warranty claims, invoicing, and customer satisfaction, while keeping our CRM system up-to-date.
Key Responsibilities
- Log all warranty claims into the CRM system and track progress.
- Follow up on Sub Dealer claims to ensure timely delivery of information and parts.
- Ensure proper application of warranty procedures for both manufacturers and dealers.
- Handle invoicing, AXA claims, and timesheets for multiple offices, including Plymouth and Mallorca.
- Assist with shipping warranty parts, processing credits, and supporting the Warranty Manager with various tasks.
- Provide concierge-level service to South West customers and assist with travel arrangements when needed.
- Manage Sub Dealer warranty requests efficiently and courteously to ensure high customer satisfaction.
Requirements
- Admin experience
- Strong customer service skills with a client-focused mindset.
- Excellent organizational and communication abilities.
- Familiarity with CRM systems and experience managing warranty claims (desirable)
Benefits
- Competitive salary based on experience.
- Opportunity to work in a dynamic and exciting industry.
- Collaborate with a passionate and talented team.
- Room for growth and professional development within the company.
